Orders

Orders & Help

I’m having website / login / ordering problems

If you're having issues placing your order, please make sure of the following:

1. The card details match the billing address you entered.

2. All card numbers and verification codes are correct.

We accept Visa, Mastercard, and other major payment methods.

If the issue continues, click here to contact us by email.

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Will you be restocking this item?

We currently do not offer exact restock dates.

Some items may return if there is high demand, but others may be limited edition and sold out permanently.

To be notified when an item is restocked or when we launch new drops, please join the waitlist on the product page.

This is the best way to stay updated.

Need more information about a particular item? Click here to contact us.

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Want to cancel or change your order?

We understand mistakes happen, but due to the fast nature of order processing, we can’t guarantee cancellations or edits once an order has been placed.

Once your order has been shipped, it is considered final.

If your order hasn’t shipped and you'd like to request a change or cancellation, contact us as soon as possible.

In special cases, we may offer store credit or a refund.

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📦 I received a ‘backordered’ / ‘partially shipped’ / ‘out of stock’ email

If you received one of these emails, it means part or all of your order was out of stock.

We sincerely apologize for this inconvenience.

Please click here to email us so we can resolve it

together.

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Contact Us

For all support, order issues, or restock questions, please reach out via email:

malak10shihab@gmail.com